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               Chapter 1. Quality Concepts 1
   1.1 What Is Quality 1
   1.2 Quality Assurance and Product/Service Life Cycle 3
   1.3 Development of Quality Methods 8
   1.4 Business Excellence, Whole Quality, and Other Metrics
   in Business Operations 17
   1.5 Summary 20
   Chapter 2. Six Sigma Fundamentals 21
   2.1 What Is Six Sigma? 21
   2.2 Process : The Basic Unit for the Six Sigma Improvement Project 22
   2.3 Process Mapping, Value Stream Mapping, and Process Management 27
   2.4 Process Capability and Six Sigma 35
   2.5 Overview of Six Sigma Process Improvement 41
   2.6 Six Sigma Goes Upstream: Design for Six Sigma (DFSS) 46
   2.7 Summary 47
   Chapter 3. Design for Six Sigma 49
   3.1 Introduction 49
   3.2 What is Design for Six Sigma Theory? 50
   3.3 Why “Design for Six Sigma?” 52
   3.4 Design for Six Sigma (DFSS) Phases 54
   3.5 More on Design Process and Design Vulnerabilities 58
   3.6 Differences between Six Sigma and DFSS 60
   3.7 What Kinds of Problems Can Be Solved by DFSS? 62
   3.8 Design for a Six Sigma (DFSS) Company 63
   3.9 Features of a Sound DFSS Strategy
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